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Terms & Conditions
The prices of our products are indicated in euros all inclusive of tax. All orders are payable in Euros.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and KROON will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Luxembourg, and the language of the contract is French.
SHIPPING AND DELIVERY
Packages typically arrive within 3-14 days from the date we receive the order. This estimation is specific for Europe. Orders outside of Europe may take upto 1-2 weeks more.
Orders over 100€ are delivered for free.
Items are shipped directly from Luxembourg by DHL.
Packages must be signed for.
If a package is returned to Luxembourg because the buyer did not claim the package, we do not send replacements.
Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and we have no way of knowing what these charges may be.
Shipping costs for each specific geographic area are calculated at checkout.
The prices shown on charlottekroon.com when shipping to Europe include import duties, custom fees and taxes and will be delivered with no extra costs.
Payments are made by credit card via a Secure Online Credit Card Payment Service.
RETURN AND EXCHANGE POLICY
We do not accept exchanges or returns during the sale.
KROON gladly accepts returns of unworn or defective merchandise for full refund or exchange within fourteen (14) days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
You may send the item back to us at the address below using any traceable method. Once we receive your package, we will promptly exchange or refund as you instruct.
Shipping costs will not be refunded. In the case of an exchange, we will cover the cost of the shipping for the new item to you.
Our return address is :
6, rue Haard
L-4970 Bettange sur Mess
KROON is committed to keeping confidential all information that you will have to provide to place your order.
TERMS AND CONDITIONS
This document contains the terms and conditions that govern the website charlottekroon.com
By using charlottekroon.com the user agrees to respect and act upon all the terms and conditions in this document and all other policies on charlottekroon.com. Users who do not accept these terms may be asked by charlottekroon.com to refrain from using the site.
charlottekroon.com reserves the right to change, remove or replace terms, conditions and policies without notice or warning. We urge users to check back often and stay up to date on the latest updates and legal issues.
The use and access of charlottekroon.com is for personal use only.